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Print Operative

The entry route into print. Apprentices learn to assist in producing a printed product or component, building the foundation for a technical career on the shop floor.

Who it’s for

New starters with no prior print experience, and existing staff who need a formal qualification covering the fundamentals.

What’s covered

  • The printing and graphic communication industry
  • Culture, values and processes in a print environment
  • Pre-press, press and post-press processes and equipment
  • Customer expectation, resolving problems and ensuring quality
  • Health, safety and environmental requirements

How it works

Delivered over 24 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

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Print Technician

For people running presses and finishing equipment who need to control output and quality. Covers the full production process from pre-press through press to post-press finishing.

Who it’s for

Apprentices moving into technical roles with responsibility for output and quality, and existing operators formalising skills they already use. Suits progression from Print Operative or direct entry with some experience.

What’s covered

  • The printing and graphic communication industry
  • Technical knowledge and print industry practices
  • Pre-press, press and post-press processes and equipment
  • Designing and producing creative artwork
  • Maintaining digital systems
  • Controlling output and quality
  • Customer expectation, resolving problems and ensuring quality
  • Health, safety and environmental requirements

How it works

Delivered over 36 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Lean Operative

Covers the breadth of manufacturing operative roles: production, assembly, inspection and quality assurance, logistics, material handling and finishing. The shortest programme we deliver.

Who it’s for

Operatives across any part of the production process, and new starters who need a grounding in manufacturing practice. Its breadth makes it useful where staff move between production areas rather than sitting in one role.

What’s covered

  • Production, assembly and finishing processes
  • Inspection and quality assurance
  • Logistics and material handling
  • Statutory, regulatory and organisational requirements
  • Health and safety regulations
  • Continuous improvement and waste reduction

How it works

Delivered over 12 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Signage Technician

Design, manufacture, fabrication and installation of signage across a wide range of materials and formats, illuminated and non-illuminated.

Who it’s for

Staff in sign-making and wide-format businesses covering the full process from design through to on-site installation. Suits new recruits and existing staff who work across fabrication and fitting.

What’s covered

  • Working with wood, vinyl, plastics, metal, glass, textiles and card
  • Design and artwork preparation for signage
  • Manufacture and fabrication techniques
  • Vehicle signage including wraps
  • Freestanding signs and displays, including pavement signs and exhibition stands
  • Post-mounted and road signage
  • Illuminated signage
  • On-site installation, health and safety

How it works

Delivered over 24 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Process Leader

For people leading production teams who also provide technical direction. Apprentices learn to manage resources, keep a department running efficiently, and lead teams of any size.

Who it’s for

Supervisors and shift leaders responsible for a production area, and technical staff moving into leadership. The step up from Print Technician or Lean Manufacturing Operative for anyone taking on responsibility for other people.

What’s covered

  • Leading and managing teams of all sizes
  • Managing resources to ensure efficient departmental running
  • Providing technical and specialist input and direction
  • Production planning and performance
  • Continuous improvement
  • Health, safety and compliance responsibilities

How it works

Delivered over 24 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Customer Service

For staff in customer-facing roles, at Level 2 for those starting out and Level 3 for people handling complex or escalated enquiries. 12 to 15 months.

Customer Service Practitioner 

For new starters in customer-facing roles and existing staff who handle enquiries without formal training behind them. Covers understanding your customers, handling enquiries, orders and complaints, communication across phone, email and face to face, and working within service standards.

Customer Service Specialist 

For staff moving into a specialist or escalation role. Covers acting as the referral point for complex and technical requests, root cause analysis, service recovery, and using customer insight to improve how the business performs.

How it works

Both are delivered in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Business Administrator

Administrative and organisational skills that transfer across any function. Suits people supporting a department or working across several.

Who it’s for

Administrators, coordinators and office staff who want a formal qualification covering the breadth of what they already do. Also a good route for a new starter who will be supporting more than one part of the business.

What’s covered

  • Organising and prioritising work across competing demands
  • Record keeping, systems and document management
  • Written and verbal communication with internal and external contacts
  • Supporting projects and coordinating meetings
  • Problem solving and process improvement
  • Understanding how the business and its stakeholders work

How it works

Delivered over 18 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Supply Chain Practitioner

Covers forecasting demand, production planning and order processing. Suits people working between factory scheduling and the customer.

Who it’s for

Staff in demand planning, supply planning, scheduling or customer service roles that sit between the factory and the customer. Suits people already coordinating orders and production who need a formal qualification, and those stepping up into planning responsibility.

What’s covered

  • Forecasting customer demand
  • Liaising with the factory to schedule production
  • Processing orders and managing the order pipeline
  • Stock, materials and supplier coordination
  • Using data to plan and resolve supply issues
  • Understanding cost, lead time and the trade-offs between them

Roles it maps to

Junior Demand Planner, Junior Supply Planner, Customer Service Operative and similar scheduling and planning roles.

How it works

Delivered over 18 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

Download info sheet

Team Leader

Employer-funded. First-line management for people newly responsible for a team or a project, and supervisors who have never had formal leadership training.

Who it’s for

Staff stepping into their first management role, and experienced supervisors who have never had formal leadership training. Suits people responsible for a small team or a defined project.

What’s covered

  • Giving clear direction and delegating effectively
  • Managing performance and having difficult conversations
  • Planning and delivering against defined outcomes
  • Building and leading a team
  • Understanding your own leadership style

Funding

This standard has been withdrawn from government funding. It remains available at employer cost — get in touch and we’ll confirm pricing.

How it works

Delivered over 15 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

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Operations Manager

Employer-funded. For managers accountable for teams, projects and departmental performance, delivering operational goals within wider business strategy.

Who it’s for

Managers responsible for a department or a significant operational area, accountable for delivery against business objectives. The step up from Team Leader or Process Leader.

What’s covered

  • Leading teams and managing multiple projects
  • Delivering operational goals within business strategy
  • Financial and resource management
  • Change management and process improvement
  • Developing and coaching your own managers

Funding

This standard has been withdrawn from government funding. It remains available at employer cost — get in touch and we’ll confirm pricing.

How it works

Delivered over 24 months in the workplace, with tutor visits and off-the-job training built into the working week. Apprentices progress to end-point assessment on completion.

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Senior Leader

Employer-funded. Our highest level, for directors and senior managers shaping strategy. Master's-level study applied directly to the business you're running.

Who it’s for

Directors, senior managers and business owners with responsibility for strategy and organisational performance. Master’s-level study applied directly to the business you’re running.

What’s covered

  • Setting and delivering organisational strategy
  • Leading through other leaders
  • Financial and commercial decision-making at board level
  • Governance, risk and stakeholder management
  • Personal leadership and executive presence

Funding

This standard has been withdrawn from government funding. It remains available at employer cost — get in touch and we’ll confirm pricing.

How it works

Delivered over 24 months alongside the day job, with tutor support and off-the-job study. Apprentices progress to end-point assessment on completion.

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How can we help you?

Get in touch with us – we look forward to working with you.

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