Policies & procedures

Apprentice and Learner Commitment Statement

BPIF Training is committed to helping every learner succeed in their chosen programme. Our Apprentice and Learner Commitment Statement outlines the responsibilities and expectations of both learners and BPIF Training, including participation in learning, attendance, professional conduct, communication and engagement with assessments and reviews. It explains the support available throughout the learning journey and the shared commitment required to achieve successful outcomes.

Employer Commitment Statement

BPIF Training values the vital role employers play in supporting successful learning and apprenticeship outcomes. Our Employer Commitment Statement outlines the responsibilities and expectations of both employers and BPIF Training, including providing appropriate workplace support, allowing time for training and development, participating in progress reviews, and promoting a positive learning environment. It sets out our shared commitment to helping learners develop the skills, knowledge and behaviours needed to succeed in their role and future career.

Quality Assurance Policy

BPIF Training is committed to delivering high-quality education, training and assessment services that meet the needs of learners, employers and stakeholders. Our Quality Assurance Policy outlines the processes we use to monitor, evaluate and continuously improve the quality of our provision. It explains how we gather feedback, assess performance, maintain compliance with regulatory and funding requirements, and ensure that learners receive a positive and effective learning experience that supports successful outcomes.

Complaints Policy and Procedure

BPIF Training is committed to delivering high-quality training and support to learners, employers and stakeholders. Our Complaints Policy and Procedures explain how concerns or complaints can be raised, the steps we will take to investigate them, and the timescales involved. We aim to resolve complaints fairly, consistently and transparently, using feedback to improve the services we provide and ensure a positive experience for everyone we work with.

Whistle-blowing Policy and Procedure

BPIF Training is committed to maintaining the highest standards of integrity, accountability and ethical practice. Our Whistleblowing Policy provides a confidential process for employees, learners, employers and other stakeholders to raise concerns about suspected wrongdoing, misconduct, fraud, safeguarding issues, breaches of legal obligations or other malpractice. It explains how concerns can be reported, how they will be investigated, and the protections in place for individuals who raise genuine concerns in good faith.

Appeals Procedure

BPIF Training is committed to ensuring that all learners are treated fairly and consistently. Our Appeals Procedure explains how learners can challenge decisions relating to assessment outcomes, programme decisions or other formal judgements. It outlines the stages of the appeals process, the timescales involved, and how appeals will be reviewed objectively to ensure a fair and transparent outcome.

Equality, Diversity and Inclusion Policy

BPIF Training is committed to creating an inclusive environment where everyone is treated fairly, with dignity and respect. Our Equality, Diversity and Inclusion Policy outlines how we promote equality of opportunity, celebrate diversity and prevent discrimination, harassment and victimisation. It explains our commitment to supporting learners, staff and stakeholders from all backgrounds, ensuring that everyone has the opportunity to participate, progress and succeed.

Additional Learning and Support Policy

BPIF Training is committed to ensuring that all learners have the opportunity to achieve their full potential. Our Additional Learning Support Policy explains how we identify and support learners who may require extra assistance due to a learning difficulty, disability, health condition or other individual need. It outlines the support available, how support needs are assessed, and our commitment to removing barriers to learning and achievement.

Reasonable Adjustments Policy

BPIF Training is committed to ensuring that learners are not disadvantaged by a disability, learning difficulty, health condition or other individual need. Our Reasonable Adjustments Policy explains how we identify and implement appropriate adjustments to support fair access to learning, assessment and training opportunities. It outlines the process for requesting support, the types of adjustments that may be available, and our commitment to promoting equality, inclusion and learner success.

Careers Information, Advice and Guidance Policy

BPIF Training is committed to supporting learners in making informed decisions about their education, training and career development. Our Careers Information, Advice and Guidance (CIAG) Policy explains how we provide impartial, accessible and high-quality guidance to help learners understand their options, set career goals and progress into further learning, apprenticeships or employment. It also outlines the support available throughout the learner journey to help individuals achieve their ambitions.

Child Protection and Safeguarding Children, Young People and Vulnerable Adults

BPIF Training is committed to creating a safe and supportive environment for all learners. Our Child Protection and Safeguarding Children and Vulnerable Adults Policy explains how we protect children, young people and adults at risk from abuse, neglect, exploitation and harm. It outlines the responsibilities of staff, learners and partners, the procedures for reporting concerns, and the measures we take to promote wellbeing, safety and welfare throughout the learning journey.

Privacy Notice

BPIF Training is committed to protecting and respecting your personal information. Our Privacy Notice explains how we collect, use, store and protect personal data relating to learners, employers, staff, website visitors and other stakeholders. It outlines the types of information we hold, the lawful reasons for processing it, how it may be shared, and the rights individuals have under UK data protection legislation. The notice also explains how to contact us about your personal data and how we ensure that information is handled securely, fairly and transparently.

Prevent and the Promotion of Fundamental British Values Policy

BPIF Training is committed to safeguarding learners and promoting a safe, inclusive and respectful learning environment. Our Prevent Duty and Promotion of Fundamental British Values Policy explains how we work to prevent radicalisation and extremism, while promoting the values of democracy, the rule of law, individual liberty, mutual respect, and tolerance of different faiths and beliefs. It outlines the responsibilities of staff, learners and employers in creating a culture where diverse views are respected, concerns are reported appropriately, and all individuals are supported to participate positively in society.

Cookies Policy

BPIF Training uses cookies and similar technologies to ensure our website functions effectively, improve user experience and help us understand how our website is used. Our Cookie Policy explains what cookies are, the types of cookies we use, why they are used, and how visitors can manage or withdraw their cookie preferences. It also provides information about any third-party services that may place cookies through our website and how we comply with applicable privacy and data protection legislation.

Health and Safety Policy

BPIF Training is committed to providing a safe and healthy environment for learners, staff, employers, contractors and visitors. Our Health and Safety Policy outlines the measures we take to prevent accidents, minimise risks and promote wellbeing across all learning and working environments. It explains the responsibilities of BPIF Training, learners and employers in maintaining safe practices, reporting hazards and ensuring compliance with relevant health and safety legislation.

Accessibility Statement

BPIF Training is committed to ensuring that our website is accessible and usable for everyone, including people with disabilities. Our Accessibility Statement explains the steps we take to make our website accessible, outlines any known accessibility limitations, and provides information on how users can report accessibility issues or request information in an alternative format.

Data Protection Statement

BPIF Training is committed to protecting the privacy and security of personal information. Our Data Protection Statement outlines how we collect, use, store and protect personal data in accordance with UK GDPR and the Data Protection Act 2018. It explains our commitment to handling information responsibly, maintaining confidentiality, and ensuring that learners, employers, staff and stakeholders understand their rights in relation to their personal data.

Code of Conduct

BPIF Training is committed to maintaining a professional, respectful and inclusive learning and working environment. Our Code of Conduct Policy sets out the standards of behaviour expected from learners, staff and other individuals engaged with BPIF Training. It outlines expectations relating to professionalism, respect, communication, attendance, behaviour, equality and safety, helping to ensure a positive experience for everyone within our learning community.

Safer Recruitment Policy

BPIF Training is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Our Safer Recruitment Policy outlines the procedures and checks we follow when recruiting staff, contractors and volunteers to ensure that suitable individuals are appointed to roles within the organisation. It explains our approach to vetting, references, DBS checks, safeguarding responsibilities and ongoing suitability checks, helping to create a safe and secure environment for all learners.