Intro to Customer Service
One-Day Online Workshop
8 May 2025 | 10AM – 3PM | Online
Great customer service isn’t just about smiling at the right time – it’s about truly understanding your customer and how communication shapes their experience.
Join us for our Intro to Customer Service workshop – a dynamic, one-day interactive course designed to help individuals and teams gain deeper insight into human behaviour, communication, and empathy in customer-facing roles.
Whether you interact with external clients or support internal teams, this workshop will give you the tools to navigate conversations more effectively, handle complaints with confidence, and bring positivity to every interaction.
What You’ll Learn:
During this session, we’ll explore:
- What defines good and bad customer service
- Why “excellent service” looks different to everyone
- How to understand and connect with your customers
- Insights into human psychology and behavioural responses
- Conflict resolution strategies
- Listening skills and communication models
- The role of empathy in service delivery
- Effective responses to customer complaints
- Staying positive while following procedures
- Techniques for upselling without pressure
This is not a lecture – it’s a highly interactive workshop filled with breakout discussions, real-world scenarios, and practical tools you can apply immediately.
Who Should Attend?
This course is ideal for anyone in a customer-facing or service-oriented role, including:
- Customer service advisors
- Sales support staff
- Admin and operations teams
- Internal service providers
- Anyone looking to enhance communication and empathy in their role
Why Attend?
Mastering customer service is about more than policy – it’s about building relationships, managing expectations, and understanding how people think. Whether you’re new to your role or want to refresh your approach, this course will leave you more confident, capable, and customer-focused.
Book Your Place Today!
Spaces are limited – secure your spot now. Book here!
£149 (BPIF Members) | £249 (Non-Members)