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We offer two Apprenticeship qualifications for Customer Service roles. Apprenticeships can be used for existing employees or we can help you recruit someone into a Customer Service Apprenticeship role.


Customer Service Practitioner (Level 2)

Designed for all customer facing roles, this 15-18 month Apprenticeship covers:

  • Interpersonal Skills
  • Communication
  • Influencing Skills
  • Personal Organisation
  • Dealing with Customer Conflicts
  • Knowing your Customers
  • Meeting Regulations and Legislation
  • Systems and Resources
  • Customer Experience


Customer Service Specialist (Level 3)

Ideal for aspiring managers, supervisors, team leaders and people in a more senior customer facing roles, this 18-24 month Apprenticeship covers:

  • Business Knowledge and Understanding
  • Customer Journey Knowledge
  • Customer Service Culture and Environmental Awareness
  • Customer Service Performance
  • Dealing with Customer Conflicts
  • Service Improvement
  • Business Focused Service Delivery
  • Systems and Resources


If you’re interested in these qualifications, the next step is to get in touch and we will work out the best package for your organisation.



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