Customer Service Qualifications

Overview

We offer three standalone qualifications for Customer Service roles. Qualifications are ideal for existing employees to develop new skills, all assess and accredited in a work based context.

 

Key Topics

All our Customer Service qualifications cover the following core topics:

• Interpersonal Skills
• Communication
• Influencing Skills
• Personal Organisation
• Dealing with Customer Conflicts
• Knowing your Customers
• Meeting Regulations and Legislation
• Systems and Resources
• Customer Experience

 

Qualification Levels

We offer Customer Service qualifications in three levels. Where relevant, progression from each level can be delivered. The duration for each qualification varies between 1 months to 18 months.

• Level 1: ideal entry level qualification
• Level 2: an intermediate qualification
• Level 3: an advanced level qualification

 

If you’re interested in these qualifications, the next step is to get in touch and we will work out the best package for your organisation.