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Cohorts Starting Soon – Business Skills Apprenticeships

September 3, 2021

There is still time to enrol onto our Business Skills apprenticeships starting in September. Whether you have staff who would benefit from upskilling or if you are looking for some new talent in your business apprenticeships are a fantastic way to develop your workforce.

If you would like more information on our Business Skills apprenticeships get in touch today

Level 3 Business Administrator

Aimed at aspiring managers/ supervisors, team leaders, people in an administrative role the level Business Administrator programme has been designed provide an ambitious curriculum to foster, develop and stretch the knowledge, skills and behaviours required to provide achieve success in the business and administration role

The course has been designed to cover a minimum of 48 of the key areas of knowledge, skills and behaviours required to be an effective business administration specialist, including

  • Record and Document Production
  • Decision Making
  • Building Relationships
  • Communication
  • Project Management
  • Finance
  • Interpersonal Skills
  • Digital Skills
  • Planning and Organisation
  • Meeting Regulations and Legislation

Level 2 & 3 Customer Service Specialist

Ideal for aspiring managers, supervisors, team leaders and people in a more senior customer facing roles, this 18-24 month Apprenticeship covers:

  • Business Knowledge and Understanding
  • Customer Journey Knowledge
  • Customer Service Culture and Environmental Awareness
  • Customer Service Performance
  • Dealing with Customer Conflicts
  • Service Improvement
  • Business Focused Service Delivery
  • Systems and Resources

Level 3 Team Leader / Supervisor

Designed for aspiring Managers / Supervisors, Project Managers, Team Leaders, Supervisors, Junior Managers, Middle Managers, this 18-24 month Apprenticeship covers:

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Operational Management
  • Project Management
  • Awareness of Self
  • Management of Self
  • Decision Making

Level 5 Operations Department Manager

Ideal for experienced Project Managers, Team Leaders, Supervisors, Junior Managers, Middle Managers, Senior Managers, Directors, this 24-30 month Apprenticeship covers:

  • Operational Planning and Management
  • Managing Teams
  • Communication
  • Personal and Professional Development
  • Managing Risk
  • Financial Management
  • Negotiation and Persuasion
  • Project Management
  • Law in Business
  • Emotional Intelligence
  • Problem Solving and Decision Making



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