Policies & procedures

Complaints Policy and Procedure

BPIF Training is committed to delivering high-quality training and support to learners, employers and stakeholders. Our Complaints Policy and Procedures explain how concerns or complaints can be raised, the steps we will take to investigate them, and the timescales involved. We aim to resolve complaints fairly, consistently and transparently, using feedback to improve the services we provide and ensure a positive experience for everyone we work with.

Whistle-blowing Policy and Procedure

BPIF Training is committed to maintaining the highest standards of integrity, accountability and ethical practice. Our Whistleblowing Policy provides a confidential process for employees, learners, employers and other stakeholders to raise concerns about suspected wrongdoing, misconduct, fraud, safeguarding issues, breaches of legal obligations or other malpractice. It explains how concerns can be reported, how they will be investigated, and the protections in place for individuals who raise genuine concerns in good faith.

Appeals Procedure

BPIF Training is committed to ensuring that all learners are treated fairly and consistently. Our Appeals Procedure explains how learners can challenge decisions relating to assessment outcomes, programme decisions or other formal judgements. It outlines the stages of the appeals process, the timescales involved, and how appeals will be reviewed objectively to ensure a fair and transparent outcome.