BUSINESS SKILLS APPRENTICESHIPS – PROGRAMMES STARTING SOON
Are you looking at your Learning and Development Plans for next year? If so, look no further. Whether you are looking to upskill your workforce or garner new recruits we have the course for you with programmes starting in June and September.
If you would like more information on a specific apprenticeship programme, or just to understand apprenticeships more contact us at [email protected] or register your interest using the form below.
SALES EXECUTIVE LEVEL 4 – Starting 22 June 2022 & 13 September 2022
Aimed to promote sound product knowledge, develop the general principles of negotiation and persuasion, help build a strong competitor knowledge and develop a better understanding of the market. Key themes include:
- Continuous professional development
- Time management
- Organisational, market & sector knowledge
- Customer knowledge• Commercial acumen
- Customer experience management
- Propose & present solutions
- Sales planning & preparation
- Team working• Ethics & integrity
- Negotiation & persuasion
- Overcoming objection
TEAM LEADER / SUPERVISOR LEVEL 3 – Starting 16 June 2022 & 13 September 2022
Designed for aspiring Managers / Supervisors, Project Managers, Team Leaders, Junior Managers and Middle Managers, this Apprenticeship covers:
- Leading People
- Managing People
- Building Relationships
- Communication
- Operational Management
- Project Management
- Awareness of Self
- Management of Self
- Decision Making
BUSINESS ADMINISTRATOR LEVEL 3 – Starting 6 September 2022
This apprenticeship is aimed at enabling individuals to support and engage with different parts of an organisation, and to interact effectively with internal or external customers. Key topics include:
- Record and Document Production
- Decision Making
- Building Relationships
- Communication
- Project Management
- Finance
- Interpersonal Skills
- Digital Skills
- Planning and Organisation
- Meeting Regulations and Legislation
CUSTOMER SERVICE SPECIALIST LEVEL 3 – Starting 7 September 2022
By the end of these apprenticeships, the apprentice will be a ‘professional’ for direct customer support within your organisation. Topics include:
- Business-focused service delivery
- Providing a positive customer experience
- Working with your customers / customer insights
- Customer service performance
- Service improvement
- Ownership/ Responsibility
- Team working
- Equality
- Presentation Skills
OPERATIONS /DEPARTMENT MANAGER LEVEL 5 – Starting 7 September 2022
Aimed at those responsible for managing teams and/or projects, and achieving departmental goals and objectives as part f the organisation strategy, this high level apprenticeship equips individuals in the following areas:
- Operational Planning and Management
- Managing Teams
- Communication
- Personal and Professional Development
- Managing Risk
- Financial Management
- Negotiation and Persuasion
- Project Management
- Emotional Intelligence
- Problem Solving and Decision Making
Register your interest below or contact us for more information